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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Roy Boling

Roy Boling

October 29, 2024

5  out of  5
rating by Roy Boling
"I recently moved to the Memphis area and my leasing agent recommended Natasha for my insurance needs. Two policies later (renters and auto) and I am a happy camper. Professional, responsive and a pleasure to talk to. Thank you Natasha!"
We responded:
"Roy, thank you for your shoutout for Natasha's great service! She does a great job and we are fortunate to have her on our team. We look forward to working with you!"
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Julisa Gee

October 25, 2024

5  out of  5
rating by Julisa Gee
"Natasha was very professional and informative on setting up my policy!"
We responded:
"Thank you, Julisa! You are very kind. We are very fortunate to have Natasha on our team and we look forward to working with you!"
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Skye White

October 21, 2024

5  out of  5
rating by Skye White
"Natasha did a great job at assisting me today! She’s very friendly and doesn’t rush you through the process at all. We chatted the whole way through. Glad it was her I was able to speak too!"
We responded:
"Skye, thank you kindly for your review. Natasha is a true asset to our team and we are fortunate to have her! We look forward to working with you!"
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Nadia Brown

October 14, 2024

5  out of  5
rating by Nadia Brown
"Natasha Eaton Poluga is a great agent! She made me feel comfortable talking to her about the next chapter of my life and now I have secured my kids with a Life Insurance Policy! Oh and My insurance rate was so low for life /car insurance. Please give her a call today!!! Thanks Natasha Eaton Poluga"
We responded:
"Nadia, bless you. What a kind review. We are fortunate to have Natasha on our Germantown team and it is great to hear the experience acknowledged. We look forward to working with you."
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Breuna Davis

October 14, 2024

5  out of  5
rating by Breuna Davis
"John was amazing! He was very friendly and helpful."
We responded:
"Breuna, thank you for your review of JD on our Germantown team. It is very kind."
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zariyah pryor

October 11, 2024

5  out of  5
rating by zariyah pryor
"J.D. Leavell is the best agent at State Farm!! He’s so kind and gives the best discount for everyone’s personal needs. He amazing to talk, and he will sufficiently answer any questions you have! He gave me the best deal and the best laughs over the phone. I would recommend JD to anyone who’s looking for a great rate for all coverage of insurance. Thank you so much JD, you’re the best!!"
We responded:
"Zariyah, that was very insightful and thoughtful. JD is a big part of our team and I know he appreciates the acknowledgement. We look forward to working with you!"
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Joshua Cantrell

September 26, 2024

5  out of  5
rating by Joshua Cantrell
"Natasha was extremely helpful with transitioning my insurance policy. Highly recommend!"
We responded:
"Joshua, thank you for your review. Natasha is a great asset to our team and I am glad to hear you had a great experience with her service!"
Profile photo of Sierra

Sierra

September 13, 2024

1  out of  5
rating by Sierra
"I bought a home in March and used state farm for my home insurance. This lead me to switch my auto insurance over. I originally spoke to Natasha about switching over and requested the coverage match the policy I had at the time with progressive. We went over the coverage and came to an agreement. A couple months later my car was stolen and vandalized and to my surprise. I did not have the rental car coverage that we had discussed. This caused me to miss work and frequently be tardy do to having to take and Uber to work. Not to mention the $80+ a day I was paying out of pocket for the Uber. I ended up being terminated from my jobs and struggling to regain steady employment. 6+ weeks go by I finally have my car back. I spoke with Vriginia, a male receptionist, and two other ladies in this office on numerous occasions. I have requested numerous times that the car rental be added to my policy. Last night someone t-boned my car. It was towed away. I called state farm this morning and to my surprise, I still don't have the car rental on my policy. Virginia told me she will back date the policy as agent error so I can get the coverage. But I will have to wait 2 weeks to have it go through. The level of incompetence at this office is ridiculous."
We responded:
"Sierra, thank you for your correspondence and I am sorry for the unfortunate circumstances you have had to face this year. It has been a trying year for you to say the least. I went back through the initial notes when the policy was setup. Also, 90% of the time, we have access to the previous insurer report which shows a copy of your current coverage. For some reason, that was not viewable for you so we had to go based on what you provided us or what was told to us. The policy was submitted with the coverage that Natasha reviewed. After issuance, nothing was removed so I am not sure what the disconnect was there. With that said, you are correct in that you verbally requested rental insurance to be added after the first incident. Virginea brought this to my attention and she admits that she missed this in the midst of trying to make sure your first claim was 100% handled correctly. It is very rare that Virginea makes a mistake. She operates near perfectly and that is saying a lot with everything she deals with. She did feel bad and wanted to make it right by you. She advocated for you with claims and underwriting and got that coverage approved the same day. One way or the other, we were going to make that right for you. In the meantime, if you need anything else for your current claim, please don't hesitate to connect with us. We are here for you and want to assist you throughout the process to ensure a smooth process of getting back in your car and on the road! Be blessed!"
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Tyler Thompson

September 6, 2024

5  out of  5
rating by Tyler Thompson
"After getting a renewal offer from my previous insurance carrier with a hefty premium increase, I started shopping around for a better option. I was lucky enough to get ahold of J.D. who was a pleasure to work with. Not only am I saving money with bundled home/auto/umbrella policies, but J.D. did a great job educating me on the details of the policy and why he was offering some protections I wasn’t receiving previously. We made some changes and he was always helpful and quick in getting quotes back to me."
We responded:
"Tyler, thank you for your kind review of your experience with JD at our Germantown location. He is a true asset to our team and this reaffirms it. We look forward to working with you!"
Profile photo of Precious “Precious walker”

Precious “Precious walker”

August 30, 2024

5  out of  5
rating by Precious “Precious walker”
"Natasha Poluga Did an outstanding job at assisting me with all of my needs with my insurance and my life insurance plan. Would definitely recommend her if you are looking for any type of insurance."
We responded:
"Precious, thank you. She really enjoyed working with you as well. Thank you for allowing our Germantown team to assist you!"
Profile photo of Madelyn Scruggs

Madelyn Scruggs

August 29, 2024

5  out of  5
rating by Madelyn Scruggs
"Natasha was so helpful - She answered all of my questions and went above & beyond!!! She truly cares and it shows"
We responded:
"Madelyn, thank you for your kind review. Natasha really enjoyed working with you!"
Profile photo of Gabrielle Stovall

Gabrielle Stovall

August 29, 2024

5  out of  5
rating by Gabrielle Stovall
"Natasha is just wonderful, she helped me get my renters & auto insurance. Thanks Natasha."
We responded:
"Gabrielle, thank you for your kind review of your time spent with Natasha at our Germantown location!"
Profile photo of Tyler Bryant

Tyler Bryant

August 29, 2024

5  out of  5
rating by Tyler Bryant
"Natasha was very nice and helpful when I called for renters insurance. She explained everything and was able to get everything done on the same day."
We responded:
"Thank you Tyler. Natasha very much enjoyed assisting you with your insurance needs. We hope you have a great rest of your week!"
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Sebastian Gerald

August 26, 2024

5  out of  5
rating by Sebastian Gerald
"Buying my Car Insurance with State Farm, And Natasha has always been a good experience. They keep it professional and I get an affordable monthly rate."
We responded:
"Sebastian, thank you for your kindness. It has been a pleasure working with you and we look forward to the years to come!"
Profile photo of Angel Simmons

Angel Simmons

August 21, 2024

5  out of  5
rating by Angel Simmons
"I loved Natasha!!! She is the best and she explained to me what I was getting and what were the best options for me. She didn’t try to pressure me into anything it was my choice and she gave me time to decide. I wish it was more people like her in the world!!"
We responded:
"Angel, thank you for your review and I am happy to hear about your positive experience with our office!"
Profile photo of Laura Faught

Laura Faught

August 15, 2024

5  out of  5
rating by Laura Faught
"Caleb and my agent Natasha are great! They helped me save about $70/mo versus Esurance."
We responded:
"Laura, I look forward to connecting with you. It has been a long time! I hope you are well and thank you for your kind words regarding your experience with Natasha and my Germantown team!"
Profile photo of Elisabet Romero

Elisabet Romero

August 14, 2024

5  out of  5
rating by Elisabet Romero
"Natasha was absolutely amazing. I just got my home and auto insurance, she guided me through the process and explained everything to the best of her ability. I’m definitely satisfied and grateful!"
We responded:
"Thank you for your kind review. We look forward to working with you!"
Profile photo of Rekha Iyengar

Rekha Iyengar

August 13, 2024

5  out of  5
rating by Rekha Iyengar
"It was a pleasure working with John D Leavell. He was able to communicate very promptly, and helped us get a good deal. Thanks John"
We responded:
"Rekha, it is so good to work with you again and serve your insurance needs. Thank you for your kind words regarding your time spent with JD!"
Profile photo of Kelly Romero

Kelly Romero

August 13, 2024

5  out of  5
rating by Kelly Romero
"I’m more that satisfied with the help that I received from Natasha, she took care of me and she accommodated her time with mine, she was very patient, helpful and kind, she did get me the best deal for my insurance."
We responded:
"Kelly, we appreciate you and look forward to working alongside you. Have a great week ahead!"
Profile photo of Sharmika

Sharmika

August 13, 2024

5  out of  5
rating by Sharmika
"J.D. Levell took care of me on today for Natasha. Definitely got the job done got me all set on a reasonable rate. Thank you so much and thanks Natasha for the recommendations and calling me after hours. At this time I feel better cause I am insured."
We responded:
"Sharmika, we appreciate you and look forward to the continued relationship. Thank you for your kind words regarding your experience with our Germantown team!"
Profile photo of jessica kemp

jessica kemp

July 26, 2024

5  out of  5
rating by jessica kemp
"Our family was recently looking to update our home and auto insurance. We were referred to Natasha Poluga. She was awesome. She was able to get us a much lower rate and informed us of the perks to bundle our home and car insurance with State Farm. We are saving money and have better coverage. Natasha was excellent."
We responded:
"Jessica, thank you for the review of your experience with our team member, Natasha. It truly means a lot to us!"
Profile photo of Andrew L

Andrew L

July 24, 2024

5  out of  5
rating by Andrew L
"Got the pleasure of working with Natasha. She helped me more than what was needed or expected. Highly recommend using this office and Natasha."
We responded:
"Andrew, thank you for your review. It was a pleasure connecting with you and we look forward to continually working with you!"
Profile photo of Marcey Neely

Marcey Neely

July 24, 2024

5  out of  5
rating by Marcey Neely
"JD has great customer service, and provide great knowledge with about coverage, I will recommend JD for the job."
We responded:
"Thank you, Marcey. I am very happy to hear about your experience with our team and, more specifically, JD. Our Germantown team looks forward to continually working with you!"
Profile photo of Wei Du

Wei Du

July 17, 2024

5  out of  5
rating by Wei Du
"Natasha is great, helping me set up both my homeowner and auto insurance."
We responded:
"Wei, thank you for your kind review of Natasha from our Germantown team. It means a lot and we look forward to working with you!"
Profile photo of Adrienne Moore

Adrienne Moore

July 12, 2024

5  out of  5
rating by Adrienne Moore
"Natasha Poluga went over and beyond assisting with updating my life insurance policy. She even met me at my job to get some paperwork signed off on HER birthday!! That’s dedication and even better she had answers to all my questions!!!!"
We responded:
"Adrienne, thank you for your kind review of your experience with our team member, Natasha. That is very thoughtful. We look forward to working closing with you and your family!"