State Farm® Insurance Agent Caleb Hollingsworth
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ty Whitmore
December 19, 2024
"Me being me which is always being last minute. Natasha helped me get my plan in a fast timely manner. Her customer service is top tier."
"Ty, that is very kind of you. Thank you for your kindness and we are happy to hear you had a great experience with Natasha!"
Airon
December 19, 2024
"Natasha has been a great help getting some things insured for me"
"Airon, thank you for your kind words regarding your experience with Natahsa and our Germantown team. We greatly appreciate it and you!"
Kevin
December 19, 2024
"She was great"
"Thank you, Kevin! We appreciate your review and happy to hear it was a good experience for you!"
Omeire `webb
December 18, 2024
"Wonderful experience! It was fast, easy, and I felt very welcomed"
"Omeire, thank you for your kind review of your experience with our Germantown team. It truly means a lot to us!"
Angela Tate
December 13, 2024
"Great communicator. Gave me great ideas that can help me in the future. Thanks"
"Hey Angela! Thank you for the kind review. We are happy to hear about your experience with our Germantown office. We hope you have a great day ahead!"
Adrianna Graham
December 6, 2024
"JD provided exceptional customer service. He was very knowledgeable and provided great rates. Thank you again for your help!"
"Thank you, Adrianna! Those are very kinds words and we appreciate it greatly!"
FaKylti Hughes
December 6, 2024
"Natasha is amazing! She is very knowledgeable and easy to work with. My residents love working with her, as do I. Keep up the good work Ms.Natasha!!!"
"Thank you for your kind review Ms. Hughes! Natasha is a true asset to our Germantown team!"
Hassan Pasha
December 4, 2024
"Got good assistance on the rental insurance."
"Hassan, thank you for the opportunity for my Germantown team to assist you. They really appreciated the time with you!"
Drushunn Walton
December 4, 2024
"Natasha Poluga beat my previous auto insurance rate and is saving me several hundred dollars for the exact same coverage I had before."
"Drushunn, thank you for highlighting your experience with Natasha. She is a true asset on our team. We hope you have a great week!"
Collin Kelso
November 29, 2024
"J.D. Leavell was great and helped me throughout the whole process."
"Collin, thank you for your kind review of your experience with JD, on our Germantown team. He is a true asset to us. We appreciate you!"
HunchoDaYoungan
November 29, 2024
"Caleb gave me wonderful and amazing experience highly recommended 10/10"
"Thank you for kind words! I am glad to hear you had a good experience with our team!"
Sarah Brooks
November 20, 2024
"My experience with this agency was great! Natasha specifically walked me through all the steps, wasn't in a rush, answered all my questions and did everything she could to make sure I was getting the best deal on my insurance."
"Thank you, Sarah. Natasha spoke highly of you. We are looking forward to working with you!"
Tredena Coleman
November 20, 2024
"Absolutely phenomenal customer care! Natasha Poluga is the absolute BEST! She went above and beyond to take care of my home and automobile needs. Overly patient and extremely kind and knowledgeable about State Farm products and customer care expectations! Natasha set time aside to work with me personally and that relieved a lot of unnecessary stress. She took the anxiety from me, assuring me along the way, that she could and would get me the coverage that I needed at an affordable price. The rest is history! Natasha and State Farm are my new Best Friends!!! Don't take my word for it, try "this" State Farm and Natasha for yourself. You will NOT be disappointed!!"
"What an incredible review of an experience with Natasha from our Germantown team. Wow, thank you so much for these kind words!"
David Delgado
November 12, 2024
"I had the pleasure of connecting with Natasha for renters insurance. She was very informative and very helpful. I couldn't believe the great quote I received. We then talked about bundling my car insurance for my 2 vehicles with the renters insurance. I couldn't believe how much money she had saved me on a monthly basis. I am so grateful for all the help she has given me. Please contact Natasha for any insurance needs, you won't regret it."
"Thank you, David. Natasha, with our Germantown team, is amazing. Thank you for acknowledging her great work. We look forward to working with you!"
Roy Boling
October 29, 2024
"I recently moved to the Memphis area and my leasing agent recommended Natasha for my insurance needs. Two policies later (renters and auto) and I am a happy camper. Professional, responsive and a pleasure to talk to. Thank you Natasha!"
"Roy, thank you for your shoutout for Natasha's great service! She does a great job and we are fortunate to have her on our team. We look forward to working with you!"
Julisa Gee
October 25, 2024
"Natasha was very professional and informative on setting up my policy!"
"Thank you, Julisa! You are very kind. We are very fortunate to have Natasha on our team and we look forward to working with you!"
Skye White
October 21, 2024
"Natasha did a great job at assisting me today! She’s very friendly and doesn’t rush you through the process at all. We chatted the whole way through. Glad it was her I was able to speak too!"
"Skye, thank you kindly for your review. Natasha is a true asset to our team and we are fortunate to have her! We look forward to working with you!"
Nadia Brown
October 14, 2024
"Natasha Eaton Poluga is a great agent! She made me feel comfortable talking to her about the next chapter of my life and now I have secured my kids with a Life Insurance Policy! Oh and My insurance rate was so low for life /car insurance. Please give her a call today!!! Thanks Natasha Eaton Poluga"
"Nadia, bless you. What a kind review. We are fortunate to have Natasha on our Germantown team and it is great to hear the experience acknowledged. We look forward to working with you."
Breuna Davis
October 14, 2024
"John was amazing! He was very friendly and helpful."
"Breuna, thank you for your review of JD on our Germantown team. It is very kind."
zariyah pryor
October 11, 2024
"J.D. Leavell is the best agent at State Farm!! He’s so kind and gives the best discount for everyone’s personal needs. He amazing to talk, and he will sufficiently answer any questions you have! He gave me the best deal and the best laughs over the phone. I would recommend JD to anyone who’s looking for a great rate for all coverage of insurance. Thank you so much JD, you’re the best!!"
"Zariyah, that was very insightful and thoughtful. JD is a big part of our team and I know he appreciates the acknowledgement. We look forward to working with you!"
Joshua Cantrell
September 26, 2024
"Natasha was extremely helpful with transitioning my insurance policy. Highly recommend!"
"Joshua, thank you for your review. Natasha is a great asset to our team and I am glad to hear you had a great experience with her service!"
SiSi Ashlyne
September 13, 2024
"I bought a home in March and used state farm for my home insurance. This lead me to switch my auto insurance over. I originally spoke to Natasha about switching over and requested the coverage match the policy I had at the time with progressive. We went over the coverage and came to an agreement. A couple months later my car was stolen and vandalized and to my surprise. I did not have the rental car coverage that we had discussed. This caused me to miss work and frequently be tardy do to having to take and Uber to work. Not to mention the $80+ a day I was paying out of pocket for the Uber. I ended up being terminated from my jobs and struggling to regain steady employment. 6+ weeks go by I finally have my car back. I spoke with Vriginia, a male receptionist, and two other ladies in this office on numerous occasions. I have requested numerous times that the car rental be added to my policy. Last night someone t-boned my car. It was towed away. I called state farm this morning and to my surprise, I still don't have the car rental on my policy. Virginia told me she will back date the policy as agent error so I can get the coverage. But I will have to wait 2 weeks to have it go through. The level of incompetence at this office is ridiculous."
"Sierra, thank you for your correspondence and I am sorry for the unfortunate circumstances you have had to face this year. It has been a trying year for you to say the least. I went back through the initial notes when the policy was setup. Also, 90% of the time, we have access to the previous insurer report which shows a copy of your current coverage. For some reason, that was not viewable for you so we had to go based on what you provided us or what was told to us. The policy was submitted with the coverage that Natasha reviewed. After issuance, nothing was removed so I am not sure what the disconnect was there. With that said, you are correct in that you verbally requested rental insurance to be added after the first incident. Virginea brought this to my attention and she admits that she missed this in the midst of trying to make sure your first claim was 100% handled correctly. It is very rare that Virginea makes a mistake. She operates near perfectly and that is saying a lot with everything she deals with. She did feel bad and wanted to make it right by you. She advocated for you with claims and underwriting and got that coverage approved the same day. One way or the other, we were going to make that right for you. In the meantime, if you need anything else for your current claim, please don't hesitate to connect with us. We are here for you and want to assist you throughout the process to ensure a smooth process of getting back in your car and on the road! Be blessed!"
Tyler Thompson
September 6, 2024
"After getting a renewal offer from my previous insurance carrier with a hefty premium increase, I started shopping around for a better option. I was lucky enough to get ahold of J.D. who was a pleasure to work with. Not only am I saving money with bundled home/auto/umbrella policies, but J.D. did a great job educating me on the details of the policy and why he was offering some protections I wasn’t receiving previously. We made some changes and he was always helpful and quick in getting quotes back to me."
"Tyler, thank you for your kind review of your experience with JD at our Germantown location. He is a true asset to our team and this reaffirms it. We look forward to working with you!"
Precious “Precious walker”
August 30, 2024
"Natasha Poluga Did an outstanding job at assisting me with all of my needs with my insurance and my life insurance plan. Would definitely recommend her if you are looking for any type of insurance."
"Precious, thank you. She really enjoyed working with you as well. Thank you for allowing our Germantown team to assist you!"
Madelyn Scruggs
August 29, 2024
"Natasha was so helpful - She answered all of my questions and went above & beyond!!! She truly cares and it shows"
"Madelyn, thank you for your kind review. Natasha really enjoyed working with you!"